Cancellation Policy & Scheduling

At McKenna Salon and Spa, your appointment time is reserved especially for you. Late cancellations and missed appointments leave gaps in our schedule that could have been offered to another guest.

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 24 hours' notice will result in a charge of 50% of the scheduled service.
• No-shows will be charged 100% of the scheduled service.
• A credit card is required to hold all appointments.

We understand that emergencies happen, and we will always do our best to be understanding in those situations. Thank you for respecting our time and helping us continue to provide exceptional service to all of our guests.